You will be required to pay for return shipping. Please Note: Your packing slip is not a prepaid label. If you are sending us a return because you were not sent the item(s) you ordered, indicate on the Packing Slip/Shipping Confirmation the item(s) that you were supposed to receive so the warehouse knows how to process the return. Without a packing slip or shipping confirmation printout, we cannot process the return and you will not receive your refund. Include that printout in the box and write your Order Number on the outside of the box. If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Some shipments may not come with a packing slip. We provide a pre-printed return label with our Returns Department Address. ![]() The packing slip in your shipment has specific instructions for returns. You can ship the item to the Returns Department. The store will also issue a store credit for returns of textbook purchases.Ĭlick here to look up your local store's contact information. Please Note: If you used PayPal to complete your order, the store will provide a store credit in the form of Barnes & Noble Gift Card or in-store credit. You can bring the item and your packing slip or Shipping Confirmation e-mail to any Barnes & Noble store with your original form of payment. Bring Your Return to a Barnes & Noble Store ![]() There are two options for returning items purchased on BN.com:ġ. All returned items must be in their original condition shrink-wrapped or sealed products must be unopened. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days after the delivery date. If you're not satisfied with your purchase, you may return it for a refund.
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